Troubleshooting
Common problem solving matrix
Quick reference on how to get headset working
| What is being shown? | How to fix |
|---|---|
| Nothing | Turn on the headset |
| Main menu (HTC lobby) | Start Kiosk mode |
| Loading spinner (w/ VBS icon) | VBS is launching, wait |
| Loading spinner (w/o VBS icon) | VBS is running, headset is trying to localize itself in tracked volume, look around, wait |
| Black /w toast "...connected, waiting for SteamVR" | SteamVR migth be stuck, wait then restart VBS App and SteamVR |
| Black /w dialog complaining about frame loss or network problem | see quick troubleshooting flowchart |
| Black /w dialog asking to choose a streamer | Reassign streamer IP |
QuickFix reference flowchart
Last update:
January 23, 2023